Responsible body in the sense of the data protection laws, in particular the EU data protection basic regulation (DSGVO), is:
Jörg Künstler, Klangauge Instrumentenbau
Tax identification number: 232/242/01710
Data protection declaration
Unless otherwise specified below, the provision of your personal data is neither legal nor contractually required, still required for a contract. You are not obliged to provide the data. A Failure to provide has no consequences. This only applies if no other information is given in the subsequent processing operations is made.
"Personal data" is all information that relates to an identified or identifiable natural person.
Server log files
You can visit our website without providing any personal information.
Every time our website is accessed, usage data is transmitted to us or our web host / IT service provider through your Internet browser and stored in log data (so-called server log files). These stored data include e.g. the name of the page accessed, date and time of access, the IP address, the amount of data transferred and the requesting provider. Processing takes place on the basis of Art. 6 Para. 1 lit. f GDPR based on our overriding legitimate interest in ensuring the trouble-free operation of our website and in improving our offer.
Contact us on request. The contact details of the person responsible for data processing can be found in our imprint.
Unsolicited contact of the customer by email
If you initiate business contact with us via e-mail, we will only collect your personal data (name, e-mail address, message text) to the extent that you have provided. The data processing serves to process and answer your contact request.
If the establishment of contact serves to carry out pre-contractual measures (e.g. advice on purchase interests, preparation of offers) or relates to a contract already concluded between you and us, this data processing is carried out on the basis of Art. 6 Para. 1 lit. b GDPR.
If contact is made for other reasons, this data processing takes place on the basis of Art. 6 Para. 1 lit. f GDPR based on our overriding legitimate interest in processing and answering your request. In this case, you have the right, for reasons that arise from your particular situation, at any time to refer to Art. 6 Para. 1 lit. to object to processing based on the GDPR relating to your personal data.
We only use your email address to process your request. Your data will then be deleted in compliance with statutory retention periods, unless you have consented to further processing and use.
Collection and processing when using the contact form
When using the contact form, we only collect your personal data (name, email address, message text) to the extent that you provide. The data processing serves the purpose of establishing contact. By submitting your message, you consent to the processing of the transmitted data. Processing takes place on the basis of Art. 6 Para. 1 lit. a GDPR with your consent.
You can revoke your consent at any time by notifying us without affecting the lawfulness of the processing carried out based on your consent until you revoke it. We only use your email address to process your request. Your data will then be deleted unless you have consented to further processing and use.
Customer account Orders
When opening a customer account, we collect your personal data to the extent specified there. Data processing serves the purpose of improving your shopping experience and simplifying order processing. Processing takes place on the basis of Art. 6 Para. 1 lit. a GDPR with your consent. You can revoke your consent at any time by notifying us without affecting the lawfulness of the processing carried out based on your consent until you revoke it. Your customer account will then be deleted.
Collection, processing, and transfer of personal data in orders
When ordering, we only collect and process your personal data insofar as this is necessary to fulfill and process your order and to process your inquiries. The provision of the data is necessary for the conclusion of the contract. Failure to make this available means that no contract can be concluded. Processing takes place on the basis of Art. 6 Para. 1 lit. b GDPR and is necessary for the performance of a contract with you.
Your data will be passed on, for example, to the shipping companies and dropshipping providers, payment service providers, service providers for order processing and IT service providers you have selected. In all cases, we strictly observe the legal requirements. The amount of data transmission is limited to a minimum.
Use of your email address for mailing of newsletters
We use your email address, regardless of the contract, only for our own advertising purposes for sending the newsletter, provided you have expressly agreed to this. Processing takes place on the basis of Art. 6 Para. 1 lit. a GDPR with your consent. You can revoke your consent at any time without affecting the lawfulness of the processing carried out based on your consent until you revoke it. You can unsubscribe from the newsletter at any time using the corresponding link in the newsletter or by notifying us. Your email address will then be removed from the mailing list.
Use of your email address for mailing of direct marketing
We use your e-mail address, which we received in the course of the sale of a product or service, for the electronic transmission of advertising for our own products or services, which are similar to those that you have already purchased from us, insofar as you have this Have not contradicted use. The provision of the email address is required for the conclusion of the contract. Failure to make this available means that no contract can be concluded. Processing takes place on the basis of Art. 6 Para. 1 lit. f GDPR based on our overriding legitimate interest in direct advertising. You can object to this use of your email address at any time by notifying us. The contact details for exercising the objection can be found in the imprint. You can also use the link provided in the promotional email. There are no other costs than the transmission costs according to the basic tariffs.
Use of an external merchandise management system
We use a merchandise management system in the course of order processing for the purposes of contractual processing. For this purpose your personal data as collected in the course of the order will be sent to JTL-Software-GmbH, Rheinstr. 7, 41836 Hückelhoven, Germany.
Payment service providers
All PayPal transaction are covered by the PayPal Data Privacy Statement. You can found this at https://www.paypal.com/de/webapps/mpp/ua/privacy-full?locale.x=en
Under the following links you can find out how you can manage cookies in the most important browsers (including deactivating them):
Internet Explorer: https://support.microsoft.com/de-de/help/17442/windows-internet-explorer-delete-manage-cookies
Cookies or comparable technologies are used on the basis of Section 15 (3) sentence 1 TMG. Your personal data is processed on the basis of Art. 6 Para. 1 lit. f GDPR based on our overriding legitimate interest in ensuring the optimal functionality of the website and a user-friendly and effective design of our offer.
You have the right to object to this processing of your personal data at any time for reasons that arise from your particular situation.
Rights of persons affected and storage duration
Duration of storage
After completion of the contract, the data will be stored for the duration of the warranty period, then taking legal, in particular tax and commercial, retention periods into account and then deleted after the deadline, unless you have consented to further processing and use.
Rights of the affected person
If the legal requirements are met, you have the following rights under Art. 15 to 20 GDPR: Right to information, correction, deletion, restriction of processing, data portability.
In addition, according to Art. 21 Para. 1 GDPR you have a right to object to processing based on Art. 6 Para. 1 f GDPR and processing for the purpose of direct advertising.
Contact us at any time. Our contact details can be found in our imprint.
Right to complain to the regulatory authority
According to Art. 77 GDPR, you have the right to complain to the supervisory authority if you believe that the processing of your personal data is not lawful.
Right to object
The personal data processing listed here is based on our legitimate interest in accordance with Art. 6 Para. 1 lit. f GDPR, you have the right to object to this processing at any time with future effect for reasons that arise from your particular situation.
After the objection has been processed, the processing of the data concerned will be terminated unless we can demonstrate compelling legitimate grounds for the processing that outweigh your interests, rights and freedoms, or if the processing serves to assert, exercise or defend legal claims.
If personal data processing takes place for the purposes of direct advertising, you can object to this processing at any time by notifying us. After the objection has been made, we will stop processing the data concerned for the purpose of direct advertising.
last update: 27.04.2023